Can I cancel my transfer sent to an e-wallet in the Philippines?

Once your transfer is sent to your recipient’s e-wallet, it can’t be cancelled. Please be sure to review your details carefully before confirming the transfer.

Related FAQs

What happens if there is an issue with my e-wallet transfer? Is there a limit on the number of e-wallet transfers I can make in a day? How much money can I send to an e-wallet in the Philippines? How long does it take for recipients to receive funds in their e-wallet? Is there any extra fee when sending money to an e-wallet in the Philippines? What information do I need from my recipient to send money to their e-wallet in the Philippines?

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